Ordering

Orders are placed through the online store. By placing an order, the customer agrees to purchase the selected products and acknowledges the obligation to pay.

After placing an order, the customer will receive an order confirmation by email. Products are shipped once we have received confirmation of payment electronically or by another reliable method. We do not offer cash on delivery.

Orders are processed during our business hours as soon as the payment is completed and visible in our system. If the payment is interrupted, the order will be automatically cancelled within 24 hours.

If you do not receive an order confirmation email, you may have entered an incorrect email address or your mailbox may be full. Please contact us with your correct email address and we will resend the confirmation. Even if you do not receive the confirmation email, your order is still registered in our system and will be delivered once the payment is confirmed.

Delivery

All orders are shipped after they have been registered and paid. If payment is received before 14:00, the order will be dispatched the same day using the selected delivery method.

All delivery times are estimates and may vary due to delays or high demand. For urgent deliveries, please contact our customer service to confirm delivery time.

All products are stocked in our own warehouse. We do not offer cash on delivery.

Store Pickup

All online store products are available at the Kempele store. Orders can be picked up during store opening hours.

Kempele
Ollilantie 1, 90440 Kempele

Helsinki
Lapinlahdenkatu 8, 00180 Helsinki

You will receive a text message when your order is ready for pickup.

Restrictions

If a shipment contains flammable liquids (e.g. acetone, glue, nail polish, perfumes, hair sprays, deodorants or aerosols), certain delivery methods such as letter or parcel locker may not be available.

More information can be found on Posti’s website and from the Finnish Transport and Communications Agency

Payment Methods

Payments are processed by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail appears as the payment recipient on your bank or card statement and forwards the payment to the merchant.

In case of complaints, please contact the product supplier first.

Available payment methods:

• Online banking
• Credit/debit cards
• MobilePay
• Invoice (Walley, OP Invoice, OP Account Credit)
• PayPal (service fee 3.90%)

Card payments (Visa, Mastercard):
A service fee of 3.90% applies.

Returns

Customers have the right to inspect products at home as they would in a physical store. However, products must not be opened or used.

Unopened products have a 14-day return and exchange policy.

Conditions:

• Product must be unused
• Packaging must be unopened and intact
• Product must be in resalable condition

Hair extensions are sealed and cannot be returned if opened. Opened hygiene products, furniture and nail tables are not eligible for return.

Exchanges

Hair extension color can be exchanged if the package seal is intact.

Return conditions:

• Product unused and unopened
• Seal intact
• Return requested within 14 days

Refunds are processed within 2 weeks after receiving the returned product.

Returns must be made via Matkahuolto customer return service. Other return methods are at the customer’s expense.

Warranty (Electrical Devices)

Warranty periods are specified per product. The warranty covers manufacturing defects but does not cover normal wear or misuse.

If used professionally, the warranty period is reduced by half.

Shipping costs to warranty service are paid by the customer.

Order Cancellation

Orders can be cancelled free of charge before 14:00. After that, the shipment may already be dispatched.

Simply returning or not collecting a shipment is not considered a cancellation.

Unclaimed shipments will incur a minimum fee of €20.

Prices and Taxes

All prices include Finnish VAT (25.5%).

Liability Disclaimer

The seller is not responsible for:

• indirect costs
• misuse of products
• delays caused by external factors
• incorrect delivery information provided by the customer

Privacy Policy

Controller:
DreamHair Finland Oy
Ollilantie 1, 90440 Kempele

Data collected:

• Name
• Address
• Email
• Phone number

Data is used for:

• order processing
• customer relationship management
• marketing

Customer data is not shared with third parties and is protected with secure systems.